Phoenix Valley Business Reviews

Building legacies through trust and expertise

Navigating the real estate market can be daunting, whether you’re purchasing your first home, managing a rental property or expanding a portfolio of investment properties. In a city as dynamic and rapidly growing as Phoenix, having a reliable partner who understands the nuances of buying, selling and managing property is invaluable. Capstone Realty Professionals has earned a reputation as that partner. With deep local knowledge, a full suite of services and a community‑centered ethos, the firm guides clients through every step of their real estate journeys.

Capstone isn’t a mega brokerage chasing quick transactions—it’s a boutique, relationship‑focused company that sees real estate as more than an asset. It views homes and rental properties as pathways to building wealth and stability for families and investors. Ranked among the top 1% of Arizona‑based real estate professionals, Capstone prides itself on building lasting partnerships and providing honest guidance. In this article, we’ll explore what sets Capstone apart, dive into its comprehensive services, highlight community involvement and offer tips for homeowners and investors looking to maximize their real estate experience.

Guiding clients through every stage: the Capstone difference

Capstone’s philosophy is simple yet powerful: relationships are more valuable than properties. While many real estate firms focus solely on closing deals, Capstone emphasizes partnership and long‑term support. This client‑centric mindset is woven throughout the firm’s services. Whether you’re buying a home, selling a property, investing in rental units or seeking professional property management, Capstone offers guidance under one roof.

At the core of Capstone’s approach is the belief that real estate can create a legacy. The team works closely with clients to understand their goals—be it building generational wealth, relocating for a job, downsizing after retirement or diversifying an investment portfolio. Capstone’s agents take pride in being trusted advisors who listen first, provide candid feedback and collaborate on strategy. They don’t just broker transactions; they educate clients about market trends, neighborhood dynamics, financing options and the realities of owning and managing property.

Comprehensive services under one roof

The real estate process involves multiple moving parts, which can be overwhelming when working with different providers. Capstone simplifies the journey by offering full‑service real estate services across the spectrum:

Buying

Finding the right home in a competitive market requires skill and local insight. Capstone’s agents help buyers clarify their needs, set realistic expectations and identify neighborhoods that align with lifestyle and budget. They monitor inventory, arrange showings, provide comparative market analyses and negotiate purchase contracts. Clients appreciate that Capstone’s agents are proactive; they preview properties, leverage off‑market opportunities and use their network to uncover hidden gems. The goal is not just to secure a house but to find a home that fits each client’s long‑term vision.

Selling

When it’s time to sell, Capstone helps homeowners maximize value with tailored strategies. Agents conduct thorough property assessments, recommend pre‑sale improvements, stage homes for optimal presentation, coordinate professional photography and craft marketing campaigns that reach targeted buyers. Pricing is data‑driven and transparent, based on market comparables and trends. Capstone’s negotiation skills shine during the offer stage, protecting sellers’ interests and facilitating smooth transactions. Because Capstone also manages rental properties, agents understand how investment buyers evaluate homes, which can broaden the pool of prospective purchasers.

Investing and the buy‑and‑hold model

Capstone specializes in guiding investment‑minded clients through the buy‑and‑hold model—purchasing properties to rent over the long term. The firm’s knowledge of rental market trends, neighborhood appreciation rates and tenant demographics helps investors make informed decisions. Capstone doesn’t push speculative deals; instead, it works with clients to assess cash flow projections, long‑term appreciation potential and risk tolerance. Their goal is to help investors build portfolios that generate steady income and grow in value.

Leasing and property management

Leasing a property and managing tenants requires time, expertise and patience. Capstone offers flexible leasing services, from lease‑only packages to full‑service property management. A lease‑only arrangement is ideal for landlords who can handle day‑to‑day management but need assistance marketing the property, screening tenants and preparing lease agreements. Full‑service management relieves owners of every task associated with renting: advertising, showings, tenant screenings, lease execution, maintenance coordination, rent collection and accounting. Capstone’s clients often remark that professional management reduces stress and ensures compliance with local laws.

Maintenance and repair coordination

Owning property comes with inevitable maintenance. Capstone maintains relationships with vetted contractors and vendors to address repairs quickly and cost‑effectively. Whether it’s a leaking roof, a malfunctioning HVAC system or routine landscaping, Capstone coordinates the work and communicates with owners and tenants. Their aim is to preserve property value while keeping tenants satisfied.

Property management expertise: a deeper look

Capstone’s Phoenix Property Management Experts division exemplifies the firm’s commitment to transparency, communication and experience. Their three‑part management system ensures that both investors and tenants feel supported:

Property evaluation

Every management relationship begins with an on‑site evaluation. Capstone’s team assesses the property’s condition, market rent, neighborhood factors and potential improvements. Owners receive an honest assessment of how the property compares to current market demand and suggestions to increase appeal. This upfront analysis sets realistic expectations for rental income and occupancy.

Professional showings and marketing

Capstone’s licensed showing specialists personally host tours for prospective tenants. They know the details of each property and can answer questions on the spot, increasing the likelihood of finding well‑matched tenants. Capstone also pre‑markets properties once a current tenant gives notice, minimizing vacancy periods. Marketing strategies include professional photography, virtual tours, targeted online listings and exposure to the firm’s network of renters.

Thorough tenant screenings

Proper screening is critical to protecting a landlord’s investment. Capstone conducts comprehensive background checks, credit evaluations, employment verifications and reference checks to ensure a good fit. The goal is not just to fill the property quickly but to find tenants who are responsible, communicative and likely to stay for a meaningful term.

Lease contracts and move‑in inspections

Once a tenant is approved, Capstone drafts a detailed lease to clarify responsibilities and protect all parties. They coordinate move‑in inspections, documenting the property’s condition and setting expectations for care. Clear documentation prevents misunderstandings when tenants move out.

Maintenance, repairs and rent collection

Capstone handles maintenance and repair requests, working with trusted vendors to address issues efficiently. They collect rent, deposit funds and communicate with tenants about late payments. When tenants move out, Capstone conducts inspections, arranges repairs and prepares the property for the next renter.

Impressive track record

Capstone’s management division manages 600+ properties, serves over 5,000 clients, maintains a 4.9 average star rating and has placed 3,500+ tenants. These numbers testify to the firm’s ability to deliver results and keep both owners and renters satisfied. The system’s transparency fosters trust—owners receive regular statements and updates, and tenants know exactly what to expect.

Investing in your legacy: why it matters

Real estate is one of the most reliable avenues for building long‑term wealth. Unlike stocks or other investments that can fluctuate wildly, well‑chosen properties tend to appreciate steadily and provide passive income. Capstone understands that for many clients, real estate is a legacy project: a way to provide for children, fund retirement or diversify assets. Through careful research and strategic guidance, Capstone helps clients identify properties that fit their financial goals and risk tolerance. They educate investors on topics like leveraging equity, understanding cap rates, factoring in maintenance costs and navigating tax implications. By approaching investing with a long‑term mindset, clients can avoid emotional decisions and build sustainable wealth.

A team you can trust

Capstone’s leadership and staff are integral to its success. The firm was founded by Ed Drummond, a Realtor® with years of experience in sales and property management. His vision of combining integrity, transparency and a client‑first philosophy attracted like‑minded professionals. Today, the team includes real estate agents, property managers, leasing specialists and support staff who share the same values. Clients often comment on the team’s responsiveness—emails and phone calls are returned promptly, and issues are addressed without delay.

Capstone invests in training and technology to support staff and improve client experiences. Agents have access to market analytics, digital marketing tools and transaction management systems. Property managers use software to track maintenance requests, tenant communications and financial reporting. This blend of human connection and modern tools ensures that clients receive timely, accurate information and feel confident about their real estate decisions.

Community and philanthropy: Capstone Contributes

Capstone’s commitment to building community extends beyond real estate transactions. The firm’s philanthropic arm, Capstone Contributes, hosts an annual community day of service that brings together the team, clients and local partners to support local causes. Each year, participants gather to assemble snack bags, raise funds and volunteer for the Homeless Engagement Lift Partnership (H.E.L.P.) and its Snack Bagz program—a nonprofit initiative that provides meals and positive messages to children at risk of homelessness.

The impact is tangible: over six years, Capstone Contributes has raised $140,000 and assembled tens of thousands of snack bags. Each event pulls in more local businesses and sponsors, expanding the program’s reach and raising awareness about youth homelessness. Volunteers describe the events as family‑friendly and hands‑on, with simple projects that encourage even young children to participate. The result is not only financial support but also a sense of community cohesion and shared purpose.

Capstone’s philanthropy extends to other initiatives as well. Team members volunteer at food banks, mentor youth, participate in charity runs and contribute to local school fundraisers. By leveraging its network, Capstone connects clients to volunteer opportunities and encourages giving back. This emphasis on community involvement reinforces the firm’s belief that real estate success should benefit more than just individual investors—it should uplift the broader community.

What clients appreciate

Though we can’t quote individual reviews, common themes arise when clients discuss their experiences with Capstone Realty Professionals. Investors often highlight the firm’s transparency—from honest assessments of market conditions to upfront pricing for services. They appreciate that property managers communicate proactively about vacancies, repairs and tenant issues. Many investors say they sleep better knowing their properties are in capable hands.

Homeowners and sellers note the team’s professionalism and attention to detail. They point out that their homes sold quickly and for fair prices thanks to Capstone’s marketing strategies and negotiation skills. Buyers praise agents for patiently guiding them through inspections, paperwork and financing. Several clients mention feeling like Capstone agents truly listened to their goals rather than pushing properties that weren’t a good fit.

Tenants also give positive feedback, citing quick responses to maintenance requests and clear communication about lease terms. This satisfaction translates to longer tenancies, which benefits property owners by reducing turnover costs.

Above all, clients appreciate the relationship‑oriented approach. They feel respected, informed and supported—qualities that inspire repeat business and referrals. Many clients have worked with Capstone for years, moving through different phases of life and continuing to rely on the firm as their real estate needs evolve.

Tips for working with a real estate partner

Selecting the right real estate partner can make a significant difference in your outcomes. Here are some tips to ensure a successful collaboration:

1. Clarify your goals – Are you buying a home to live in, selling an investment property, or building a rental portfolio? Sharing your objectives helps your agent tailor their strategy.
2. Ask about services – Ensure the firm offers the services you need, from property management to investment consulting. Capstone’s full‑service model is ideal for those seeking one‑stop guidance.
3. Prioritize communication – Choose an agent or manager who is responsive and clear. Ask how often you’ll receive updates and which channels they use (email, phone, portal). Transparency builds trust.
4. Review market data – Good advice is grounded in facts. Ask for comparative analyses, rental market reports and appreciation trends. Understand how recommendations align with data.
5. Seek referrals – Speak with current or former clients to get a sense of what it’s like to work with the firm. Online reviews can provide insights into strengths and areas for improvement.
6. Understand the contract – Read the fine print of listing agreements, management contracts and lease documents. Don’t hesitate to ask for clarification.
7. Plan for the long term – Real estate is rarely a get‑rich‑quick scheme. Align your decisions with a multi‑year strategy. Work with a firm like Capstone that emphasizes sustainable growth and risk management.

Conclusion: a partner for every step

Real estate decisions are among the most significant financial choices most people make. The stakes are high, and the learning curve can be steep. Capstone Realty Professionals recognizes these realities and has built a business model that prioritizes relationships, transparency and comprehensive support. By offering services spanning buying, selling, leasing, property management and maintenance—backed by market knowledge and a culture of integrity—Capstone helps clients navigate the complexities of the Phoenix real estate market with confidence.

More than a brokerage, Capstone is a partner committed to helping clients build wealth and security. Whether you’re a first‑time buyer searching for your dream home, an investor expanding a portfolio or a landlord seeking reliable management, Capstone’s team provides guidance every step of the way. Their philanthropic arm, Capstone Contributes, exemplifies a belief that success is sweetest when shared, channeling resources and goodwill back into the community. In a fast‑growing city where change is constant, having a steadfast ally matters. Capstone Realty Professionals stands ready to be that ally—helping you create a legacy one property at a time.